Fletcher Wood Panels produces New Zealand's largest range of reconstituted wood based panel products. Our combined annual output is over 300,000 cubic metres of panels and we have a workforce of approximately 500.

We supply a wide range of products to the domestic and commercial (building, agricultural, furniture and joinery) industries. Our products can be used in nearly all areas of everyday life. Some of them are probably in your car, or your truck, and you will almost certainly have some in your house.

We have been operating in the New Zealand market since 1942 (although only in our present form since 1990). Currently we export to countries all around the world, and have a well-established and respected reputation as a leader in wood panel quality and customer service.

Fonterra's global supply chain stretches from our shareholders' farms in New Zealand to customers and consumers in 140 countries. Collecting more than 13 billion litres of milk a year, we manufacture and market over 1.8 million tonnes of product annually, making us the world's leader in large scale milk procurement, processing and management, with some of the world's best known dairy brands.

Hamilton City Council is committed to its vision of making a difference in the community by delivering quality services and facilities to its customers — Hamilton residents and ratepayers. To do this, Council continues to implement and review its organisational development programme and develop a strong, motivated work force across all its six key business groups: Corporate, Strategic, Communication and Marketing, Environmental Services, Works and Services, and Community Services.

Council strives for regular input from staff and customers to measure its progress as an organisation and employs that information to improve its effectiveness. Results show Council staff are highly committed to their job, and this is well reflected in excellent feedback from the city.

Livestock Improvement is the one of the worlds leading dairy Herd Improvement organisations. A consumer co-operative, its capabilities include:

Genetics
Developing the world's best genetics for grass-based dairying, incorporating advanced semen processing techniques and a nationwide artificial insemination service. Operation one of the world's largest bovine gene discovery programs. Design and support of genetic evaluation models. Advanced reproductive technology for a wide range of animal species. Export of dairy genetics to a range of global markets.

Information
Provision of dairy herd testing services throughout NZ including operating the largest herd improvement milk analysis laboratory in the world. High volume DNA testing services are offered as well as animal disease testing and eradication programs for the dairy industry. Livestock Improvement develops and sells specialist laboratory automation robots. Operation of one of the largest Dairy Herd improvement databases in the world, recording millions of animal events that provide herd management reports to customers from this information. The leading australasian provider of specialist herd management software and farm automation systems.

Advice
Operation one of the largest dairy farm management consultancy networks in New Zealand, including specialist advice on sustainability planning.

Livestock Improvement operates a national and international sales and distribution network to support these products and services.

National Student Relations delivers the primary points of contact between the University and its prospective and current students. These service points comprise:
· A face to face recruitment and support channel (Student Liaison Advisers)
· voice channels (PABX telephonists, inbound/outbound Call Centre)
· data channels (Internet, email, Interactive Voice Response)
· print channel (student information publications and forms)

NSR is responsible for the efficient and effective performance of its own service functions within each of these channels. The Section is organised into three sub-units: Massey Contact National (contact centre and telephonist services), National Liaison and Recruitment (student recruitment and support services) and Student Information Unit (print and web publication, careers services).

NSR also has a role in ensuring the reliability, consistency, accessibility and quality of administrative enquiry and information services across the University, since these services are delivered collaboratively by other National, College and Regional service units. In particular this role is discharged by delivering a University-wide annual customer survey of satisfaction with student services (excluding teaching), by coordinating careers services and by contributing to the University’s customer relationship management strategy.

NSR will be performing with excellence when:
· The University’s relationship with prospective and current students is thriving. Key indicators are numbers of expressions of interest being gathered and converted into enrolments; student satisfaction with enquiry/information services and channels.
· Information and enquiry services and channels are well regarded by students. Key indicators are usage levels and service levels on target; satisfaction rating by students.
· Staff are clear about their goals, capable of delivering on them and effective in performing their roles. Key indicators are efficient and effective service delivery; objectives and outcomes well communicated; staff satisfaction high.

Philips New Zealand Ltd: http://www.philips.co.nz

The vero Insurance NZ Group is New Zealand's second larget general insurer , offering a wide range of personal, corproate and commercial insurance. In addition to the core intermediated business, vero operates a growing direct business through a joint venture with the AA - branded as AA Insurance - and several strategic business units such as vero Marine, vero Liability, Axiom, and Mariner.

From 1 September 2003, the vero brand replaced Royal & SunAlliance after 125 years in New Zealand and is nowtrading within the promina Group, a re cent listing on the New Zealand and Australian Stock Exchanges.