Title: PhD Researcher

Role within COER
Customer & Market Focus Workgroup Facilitator, PhD research candidate

E-mail virgiltroy@sti.co.nz

Telephone number +64 6 834 1996

Qualifications
BBc (Bachelor of Broadcasting Communications) New Zealand Broadcasting School, Christchurch Institute of Technology, 2002
MBA with distinction (Master of Business Administration) Graduate School of Business, Massey University, 2002

Areas of expertise
Customer Service/Relationship management, Sales Strategies and Sales Management/systems. Management Training

Professional/research interest
Customer service/relationship management, sales strategies and sales management systems

Career highlights:
15 years within the broadcasting industry, founded private radio station, established private consultancy business

Personal interests/hobbies
Karate Instructor, regular writer/contributor to New Zealand’s National Martial arts magazine