COER Members

Below is a list of people at COER. For more information on individual members, click on their name.

Dr Robin Mann
Title:Director, COER
Role in COER:Head

Nicky Campbell-Allen
Title: Lecturer in Quality Management / MPhil Researcher

Virgil Troy
Title: PhD Researcher - Customer Relationship Management

Nihal Jayamaha
COER position: PhD Researcher – Validity of Business Excellence Models

Ahmed Abbas
Title: MPhil Researcher – National Strategy for Promoting Benchmarking

Mahmood Abdullah
Title: PhD Researcher - Business Excellence Strategies for the Public Sector

Jürgen Wagner
Title: PhD Researcher – Quality Management Systems

Musli bin Mohammad
Title: PhD Researcher – Model for implementing multiple initiatives towards organisational excellence

COER Associates/Consultants

Mohamed Buheji
Position: Managing Director - ITQAN Management Consultancy
Mohamed’s company ITQAN works in partnership with COER on consultancy projects in the Middle East.

Terry Pilcher
Position: Director of BCS Management Services
Terry provides support for the BPIR.com in Europe

Michael Voss
Position: Director of Pyxis Consulting
Michael assists with COER’s consultancy projects worldwide.

Stephen Welch
Position: Managing Director - BPIR.com Ltd
Stephen leads the BPIR.com, a best practice resource