Title: Lecturer – Massey University

Role within COER
Project Facilitator/Manager (Human Resources)

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Telephone number 0274 407 337

Qualifications
New Zealand Registered Comprehensive Nurse (NZRN Comp.) Manukau Institute of Technology, 1984
Diploma in Nursing Manukau Institute of Technology, 1984
Bachelor of Arts (Soc Sci) Massey University, 2001
Evaluator – New Zealand Business Excellence Awards and New Zealand Health Innovation Awards New Zealand Business Excellence Foundation, 2002

Areas of expertise
Business excellence, TQM, Quality Management, Performance Management, Corporate (and Personal) Image and Reputation, Training and Facilitation, and Leadership Development.

Professional/research interest
Human resource practices (e.g. reward and recognition), business excellence, image and reputation, and leadership

Career highlights:
Training and working as a Registered Nurse (predominantly in intensive care and accident and emergency departments);
Being an internal business consultant in a large health care organisation;
Working as a business consultant to a wide variety of clients throughout New Zealand; and
Playing a key role in the establishment and management of a 28 million dollar insurance business.

Personal interests/hobbies
My interests outside of work include looking after all my animals (cats, birds, sheep and fish), keeping my half -acre garden weed free!!!, and reading historical novels.