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COER
General Publications
Read COER News or some of our other publications. All have the full articles attached.
Please visit individual researchers’ pages to see a full listing.
 Centre
for Organisational Excellence Research (COER News)
Mann, R.S. (2009). COER News Update, April 2009, Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ. (PDF Version)
Mann, R.S. (2008). COER News Update, August 2008, Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ. (PDF Version)
Mann, R.S. (2008). COER News Update, June 2008, Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ. (PDF Version)
Mann, R.S. (2008). COER News Update, March 2008, Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ. (PDF Version)
Mann, R.S. (2007). COER News Update, September 2007, Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ. (PDF Version)
Mann, R.S. (2007). COER News Update, July 2007, Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ. (PDF Version)
Mann, R.S. (2006). COER News Update, August 2006, Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ. (PDF Version)
Mann, R.S. (2005). COER News, September 2005, Issue 5. Centre for Organisational Excellence Research, Massey University, North, NZ. (PDF Version)
Mann, R.S. (2003). COER News, November 2003, Issue 4. Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ. (PDF Version)
Mann, R.S. (2003). COER News, February 2003, Issue 3. Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ. (PDF Version)
Mann, R.S. (2002). COER News, July 2002, Issue 2. Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ. (PDF Version)
Mann, R.S. (2002). COER News, January 2002, Issue 1. Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ. (PDF Version)
Mann, R.S. (2008). COER News Update, August 2008, Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ. (PDF Version)
Others
Mann, R. (2008). Everything You Need to Know About Benchmarking. Proceedings of the 3rd International Benchmarking Conference, 9-10 October, Budapest, Hungary. (PDF Version)
Mann, R.S and Adebanjo, D (2008), Total Quality Management, BPIR Management Brief, Vol. 4 Issue 7, BPIR.com Ltd., NZ. (PDF Version)
Mann, R.S and Adebanjo, D (2008), Business Excellence, BPIR Management Brief, Vol. 4 Issue 6, BPIR.com Ltd., NZ. (PDF Version)
Mann, R.S and Adebanjo, D (2007), Benchmarking, BPIR Management Brief, Vol. 4 Issue 5, BPIR.com Ltd., NZ. (PDF Version)
Mann, R.S and Saunders, M. (2007). Business Excellence Tools - The tools used by companies at different stages of business excellence maturity. November 2007, Palmerston North, Massey University. (PDF Version)
Jayamaha, N.P, Mann, R.S. and Grigg, N, 2008. An empirical study of the validity of business excellence models and the relationships between ‘enablers’ and ‘business results’. Chapter 1, Quality Management and Organisation Excellence: Oxymorons, Empty Boxes, or Significant Contributions to Management Thought and Practice. Editors Foley, K, Hensler, D.A. and J. Jonker. Published by: Standards Australia International (SAI) Global. (PDF Version)
Mann, R.S. and Grigg, N, 2007. A Study of National Strategies for Organisational Excellence. Chapter 3, Quality Management and Organisation Excellence: Oxymorons, Empty Boxes, or Important Contributions to Management Thought and Practice. Editors Foley, K, Hensler, D.A. and J. Jonker. Published by: Standards Australia International (SAI) Global, ISBN 1291093307. (PDF Version)
Improving performance through benchmarking – Article on the New Zealand Benchmarking Club (Bright Magazine, 2005)(PDF Version)
Mann, R.S. Casting your net for best practices, 2005. (PDF Version)
Mann, R.S. & Saunders, M (2005), Self-assessment in a Multi-Organisational Network (focussing on the benefits of business excellence), International Journal of Quality and Reliability Management, Vol. 22, Issue 4. (PDF Version)
Loo, L., Mann, R.S & Grigg, N (Eds), 2005. Best Practice Report - Issue 3: Implementing Quality Systems and Obtaining Employee Buy-in, 48pp, Published by: Standards Australia International (SAI) Global at http://www.saiglobal.com/shop/script/Search.asp
Mann, R.S, and Welch, S (2005). Benchmarking for Excellence. Proceedings of Qualcon Conference – Leadership Quality Excellence, 30 October-2 November, 2005, Gold Coast, Australia.(PDF Version)
Mann, R.S (Editor and Co-author), Grigg, N (Editor), Benchmarking Workgroup (Co-authors), 2004. Best Practice Report - Issue 2: Strategy Deployment, 66pp, Published by: Standards Australia International (SAI) Global at http://www.saiglobal.com/shop/script/Search.asp
Mann, R.S (Editor and Co-author), Grigg, N (Editor), Benchmarking Workgroup (Co-authors), 2004. Best Practice Report - Issue 1: Customer Focused Culture, 86pp, Published by: Standards Australia International (SAI) Global at http://www.saiglobal.com/shop/script/Search.asp
Mann, R.S. & Grigg, N (2004), Helping the kiwi to fly: creating world-class organisations in New Zealand through a benchmarking initiative, Total Quality Management and Business Excellence Journal, Vol. 15, No.5-6. (PDF Version)
Mann, R.S. & Nishide, S (2001). Impressions from a Quality Tour in Japan. Q-New Z - Official Newsletter of the New Zealand Organisation for Quality. August 2001, p10-19. New Zealand Organisation for Quality, Palmerston North, NZ. (PDF Version)
Mann, R.S. & Kehoe, D.F. (1994). Factors Affecting the Implementation and Success of TQM. International Journal of Quality & Reliability Management, V12, No. 2. (PDF Version)
Mann, R.S. & Kehoe, D.F. (1993). An Evaluation of the Effects of Quality Improvement Activities on Business Performance. International Journal of Quality & Reliability Management, V11, No4. (PDF Version)
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