|
|
|
                  
Page Last Updated |
Keynote SpeakersWe are extremely proud to have the following keynotes at the World Congress. As it is very rare that we have so many distinguished experts in New Zealand we encourage New Zealand organisations to make the most of this opportunity. If you would like a one to one meeting with one of the keynotes or check their availability to visit your organisation please contact keynote@worldcongressnz.com. Fees (if charged) are to be negotiated with the keynotes themselves. This service is only available to Congress delegates. Note that Session Sponsors will be able to meet the keynotes for their session - click here for information on sponsorship. Developing Business Capability
Minister for Economic Development, Trevor Mallard's parliamentary career began in 1984. He is the MP for Hutt South. When Labour came to term in 1999 he was given the role of Minister of Education, a post he held for six years until 2005, when he was given the Economic Development and Industry and Regional Development portfolios. He is also currently the Minister of State Owned Enterprises, Associate Minister of Finance, Minister for Sport and Recreation, Minister for the Rugby World Cup 2011. Outside the Beehive, Trevor Mallard can often be found practising what he preaches in his Sport and Recreation portfolio, by keeping active.He is a keen mountain biker, and is a frequent participant in some of New Zealand's toughest mountain bike races. When not in the saddle, he enjoys reading, walking his neighbour's dog in the local hills, watching sport and spending time with his family.
Rod Oram has 30 years’ experience as an international financial journalist. He has worked in Europe and North America for leading publications such as the Financial Times of London and traveled extensively on those continents and in Asia. Rod and his family emigrated from the UK to New Zealand in 1997. He is currently Contributing Editor at Unlimited, a New Zealand monthly magazine devoted to the development of the new economy; a columnist for the Sunday Star-Times; a regular broadcaster on radio and television; a frequent public speaker on business and economic issues; and an occasional correspondent for the Financial Times. He was Editor of the Business Herald section of the New Zealand Herald, 1997-2000. Rod is an adjunct professor in the New Zealand Centre for Innovation and Entrepreneurship at Unitec and he has contributed to several recent regional economic development projects. In the 2004 Qantas Media Awards, Rod was a triple winner as Newspaper Columnist of the Year and Magazine Feature Writer of the Year (both in the business category) and recipient of New Zealand Trade & Enterprise’s Travel Scholarship in recognition for his writing on NZ innovation.
John Swanwick is a consultant and trainer on the EFQM Excellence Model to a number of organisations in Europe covering large corporate organisations, the voluntary sector and Higher Education. He is also a Regional Academic for the Open University Business School in Continental Europe tutoring students working on the MBA Programme. He has particular research interests in business excellence and its future, future organisational structures, and in organisational strategy and deployment. John has been an assessor for the British Quality Awards and was a senior assessor for the European Quality Awards for seven years. Recently he has worked as a mentor and trainer to Senior Assessors and was involved with the 2005 review of the EFQM Model and the Fundamental Concepts of Excellence which lie behind it. Prior to 2002 John worked for Royal Mail Group and in the 1990's was its Head of Management Training and Development and later Director of Strategy for Parcelforce Worldwide, a subsidiary company. In both these roles John helped introduce concepts of Business Excellence into the Post Office and to train its managers in self assessment using the European Excellence Model. In what spare time he has he is a traveler and writer and works with field scientists on environmental and biodiversity programmes around the world. LeadershipNew Zealand Business Excellence Award Winner 2006 Presentation by the CEO of an award winner of the most prestigious "business award" in New Zealand. Organisations that win this award have had their systems, processes and performance thoroughly evaluated against world-class criteria and are recognised as organisations that have some, if not many, world-class practices. This presentation will focus on how to become a "world-class" organisation and will discuss the crucial role that leadership plays in achieving this. For more information on the New Zealand Business Excellence Awards go to www.nzbef.org.nz.
Rear Admiral David Ledson was born in Reefton, New Zealand on 13 January 1951. He joined the Royal New Zealand Navy as a Cadet Midshipman in January 1967 and underwent his initial training at the Royal Australian Naval College, Jervis Bay. From 1969 to 1971 Rear Admiral Ledson studied at Auckland University and graduated with a Bachelor of Arts Degree in History. He was then posted to HMNZS TARANAKI for sea training prior to going to the United Kingdom for operations courses. In July 1992 Rear Admiral Ledson was appointed as Chief of Naval Development on the staff of the Chief of Naval Staff. Between July 1994 and June 1995 Rear Admiral Ledson was posted to the United States Naval War College, Rhode Island. On his return to New Zealand he was appointed Director of Resource Policy with the Chief of Defence Force. In February 1998 Rear Admiral Ledson was posted as Captain Fleet Support on the staff of the Maritime Commander in Auckland. On 1 July 2001 with the establishment of Headquarters Joint Forces New Zealand, Rear Admiral Ledson assumed the position of Maritime Component Commander at that Headquarters. He took up his current position as Chief of Navy and was promoted Rear Admiral on 8 April 2004. Rear Admiral Ledson is married to Barbara (Devery) and they live in Wellington. Australian Business Excellence Framework Award Winner Presentation by the CEO of an award winner of the most prestigious "business award" in Australia. Organisations that win this award have had their systems, processes and performance thoroughly evaluated against world-class criteria and are recognised as organisations that have some, if not many, world-class practices. This presentation will focus on how to become a "world-class" organisation and will discuss the crucial role that leadership plays in achieving this. For more information on the Australian Business Excellence Awards go to http://www.sai-global.com/AWARDS/
Brian Hartnett is the Managing Director of Tasmanian Alkaloids Pty Ltd with over 30 years experience in the pharmaceutical industry. Tasmanian Alkaloids is a:
Strategy
Matthew Tice is a the Managing Director for BSCol Asia Pacific, Australasia, and the Middle East. As a member of the Kaplan and Norton team for almost 9 years, Matthew has worked with countless organisations throughout the world to create value through rapid and effective strategy execution. In his previous position as Senior Strategy Practice Director at Renaissance Strategy Group, he established and built the Strategic Solutions practice for Renaissance in Australasia (Sydney) and Asia-Pacific (Singapore). At Renaissance, Mr. Tice directed Board, CEO, and CFO level strategy development, transformation, and Balanced Scorecard engagements with large multinational organisations in North America, Europe, Asia, and Australasia. Prior to this Mr. Tice worked as a strategy consultant in North America focused on technology and telecommunications, spent time working at Coca-Cola in strategic alliance management, and the US Navy as a Nuclear Engineer. A partial list of clients includes: BHPBilliton, Toyota, ANZ Bank, Canon, General Motors Holden, Telstra, Merck, BaoSteel, Maybank, and many more.
Alan Skinner is the Asia Pacific Lead Consultant for Hewlett Packard Six Sigma / Business Excellence Program, University for Technology Sydney Senior Lecturer for Business Excellence & Six Sigma and, Chair of the Australian Business Excellence Framework Steering Committee – SAI Global. Since the mid to late 1980’s Alan has been involved in the implementation of business improvement principles and practices in both public and private enterprises. Alan currently has responsibility for leading HP’s Six Sigma and Business Excellence program at the Asia Pacific level. In terms of the IT industry, Alan has held similar roles for Digital Equipment Corporation and for Compaq Computers over the last 13 years or so. As part of this work he has been involved in facilitating the development of strategy maps and business planning sessions with various Business Units, the management of the customer feedback processes, and program managing Business Excellence and improvement campaigns. Customer and Market Focus
Noriaki Kano is a revered Japanese professor and international consultant and the 1997 recipient of that country's Individual Deming Prize for his contributions to the world of quality improvement. In the late 1970s and early 1980s he and his colleagues laid the foundation for an approach often referred to as the Kano Model. Dr. Kano challenged the conventional customer satisfaction beliefs that the better a company delivers on each product or service attribute, the more satisfied its customers will be. Instead, Dr. Kano developed the thinking that not all service and product performance is equal in the eyes of the customer. Some performance creates higher levels of loyalty than others. Two of his well known books are titled "Attractive Quality" (Kano Method/Kano Model) and "Guide to TQM in Service Industries".
Even an hour with this man will make a difference. Dr Ian Brooks is New Zealand’s leading expert on customer care, creating customer value and becoming customer driven. Dr Brooks has written 14 books which are sold in New Zealand, Australia and several countries in the northern hemisphere. Two have been translated into Portuguese and are best sellers in Brazil. A much sought after and internationally recognised business speaker, Dr Brooks inspires and entertains over 150 audiences each year in New Zealand, Canada, the United States, Great Britain, Dubai, Brazil and Australia. For nearly 30 years, Dr Brooks has consulted to organisations in New Zealand, Australia, Canada and the South Pacific. His clients have included large corporations, and many small and medium-sized businesses. Dr Brooks also has extensive experience in the public sector and has worked with a large number of local authorities. Dr Brooks is editor of the Customer Excellence magazine; managing director of Nahanni Publishing Ltd, chairman of the New Zealand Association for Customer Excellence; chairman of Business Drivers Ltd, owners of the Tell Simon customer feedback system; and co-developer, of the Customer 1st programme. Ian is a director of the Independent Business Foundation. Measurement, Analysis and Knowledge Management
Mr. Bill Baker was Knowledge Management & Benchmarking Champion for Raytheon from 1998-2004. He was responsible for implementation of Benchmarking and Knowledge Management activities throughout the company and integrating them in Raytheon Six Sigma™. Raytheon received the 2003 MAKE (Most Admired Knowledge Enterprise) Finalist Designation, was designated a 2004 North American Winner and recently recognized as the overall 2005 North American Winner. He was a key member of the Texas Instruments’ Baldrige winning team in 1992 and the Knowledge Management design and deployment team known as “Best Practice Sharing” implemented in 1995 and highlighted in the book “If We Only Knew What We Know” by O’Dell and Jackson in 1995. He has contributed articles to the National Productivity Review, Quality Progress magazine and his work has been featured in numerous books. He is a frequent speaker on Benchmarking, Performance Measurement, Knowledge Management, Raytheon Six Sigma and the Lean Enterprise. Bill coauthored, along with Michael English, Winning the Knowledge Transfer Race: Using Your Company’s Knowledge Assets to Get ahead of the Competition, published in October 2005 by McGraw-Hill.
David Parmenter is the CEO of Waymark Solutions, a performance management company. David is a leading expert in: the development of winning KPIs, replacing the annual planning process with quarterly rolling planning, and converting reporting to a decision based tool. His work on KPIs has received international recognition. His book “Key Performance Indicators – Developing, Implementing and Using Winning KPIs” is to be published by John Wiley & Sons in December 06. His KPI white paper accessible on www.bettermanagement.com was the most downloaded paper in 2005 on that site. He 2006 speaking engagements include Wellington, Auckland, Sydney, Melbourne, Brisbane, Perth, Adelaide, Kuala Lumpur, Dublin and London. David has also worked for Ernst & Young, BP Oil Ltd, Arthur Andersen, and Price Waterhouse. David is a member of the Institute of Chartered Accountants of New Zealand and is a fellow of the Institute of Chartered Accountants in England and Wales. He has written over 30 articles for the accounting and management Journals in Australia, Malaysia, Ireland, England and New Zealand. His articles published include: “quarterly rolling planning - removing the barriers to success”, “Implementing a Balanced Scorecard in 16 weeks”, “Convert your monthly reporting to a management tool”, “Maybe its time to look at your KPIs”, “seven time wasters”, and “quick month end reporting”. Process Management
The New York Times referred to Dr. Harrington as having a “…knack for synthesis and an open-mind about packaging his knowledge and experience in new ways.” Dr. Harrington is recognized worldwide as the guru in performance improvement. He has authored 23 books, 11 CD-Roms and hundreds of articles on performance improvement. He was a Project Manager for IBM for over 30 years and a principal for Ernst and Young Consulting for over 10 years. He was responsible for the three year E&Y health care study that compared systems in the U.S., Canada, Japan, and Germany. He served as the CEO of Systemcorp, a software developer. He served as president and Chairman of the Board for the American Society for Quality and the prestigious International Academy for Quality. He was the official quality advisor to the Chinese government for 15 years and was elected to the Singapore Hall of Fame. He was elected Honorary Fellow in societies in eight nations. He has helped many public, private, and non-profit making organizations streamline their processes and knowledge management systems. He has received numerous awards and a number of national and international quality awards have been named after him.
Greg Searson brings a unique approach to continuous improvement, developing programs that quickly change organisational cultures. Notable achievements at GE (finance), Unisys (outsourcing) and Bartter Enterprises (FMCG). Bartter Enterprises Pty Limited is Australia's second largest poultry producer, employing over 4500 employees throughout its farming, processing, distribution and marketing operations. Inspired by GE, Bartter Enterprises adopted Six Sigma as the foundation for their change program. As the Business Excellence Leader, Greg guides the transformation of this traditional family owned business. His presentation will focus on the factors that quickly build organisational capability. Greg has integrated delivery partners to provide a portfolio of initiatives based around Six Sigma. This accelerates the improvement process, delivers bottom line results and captivates business leaders. Human Resource Focus
Hubert K. Rampersad, B.S., M.Sc., Ph.D., born in 1957, is an internationally respected and recognized consultant in the field of Organizational Behavior and Business Management. He is Chairman of the Board and President of TPS International Inc. in Silicon Valley, California. He received his formal education in The Netherlands earning a B.S. in Mechanical Engineering from Enschede Polytechnic Institute, an M.Sc. in Mechanical Engineering and Robotics from Delft University of Technology, and a Ph.D. in Management from Eindhoven University of Technology. Dr. Rampersad is author of 12 books and about 100 articles in leading international journals. His international bestseller “ Total Performance Scorecard” has been translated in 22 languages. His related article “The Links Between Individual Learning, Collective Learning and Ethics“was awarded with “The most outstanding paper” in the UK. His latest book “Personal Balanced Scorecard; The Way to Individual Happiness, Personal Integrity and Organizational Effectiveness” (Tata McGraw-Hill, 2006) has already been translated in 15 languages. He is a member of the Editorial Advisory Board of the Journal Training and Management Development Methods (United Kingdom), member of the Editorial Advisory Board of the Journal “Measuring Business Excellence” (United Kingdom), member of the Editorial Advisory Board of the TQM Magazine (United Kingdom), member of the Editorial Advisory Board of the Journal of Knowledge Management Practice in Canada, and editorial advisor to Singapore Management Review. He is also active as professor at the Ural State University in Russia. Prof. Dr. Rampersad can be reached at h.rampersad@tps-international.com and www.total-performance-scorecard.com.
Cyndi Crother-Laurin, Ph.D. is an author, popular keynote speaker, and organizational consultant. Passionate about provoking thought in individuals and organizations, Cyndi believes a collective awareness of our thoughts and language is the proverbial silver bullet. She taught for ten years in the undergraduate and graduate programs for the College of Business at California Polytechnic State University, San Luis Obispo and more recently with the National Graduate School’s Master’s Degree Program in Quality Systems Management. Her insights and expertise in process improvement and performance management are transforming organizations in the United States and abroad. Cyndi’s book, “Catch!” has been translated into 13 languages and was awarded the Independent Publisher’s Book of 2004 in the Business/Career category. It profiles the World Famous Pike Place Fish Market in Seattle, Washington and is based upon working side-by-side with the fishmongers to discover the underlying principles driving their success. She has keynoted or taught at Amazon.com Corporate Headquarters, ASQ World Conference for Quality and Improvement 2006, The Boeing Company, The Center for Collaborative Organizations at the University of North Texas, California Council for Excellence, The International Total Quality Congress in Mexico, The National Energy and Environmental Conference, Raytheon Corporation, The United States Coast Guard, United Technologies Corporation, and the W. Edwards Deming Institute at Fordham University, among others. More recently, Cyndi founded Guide to Greatness Consulting and is working on more business books. She lives Arizona and can be reached at Cyndi@guidetogreatness.com. Health Stream
Brian Dolan is Director of Dolan & Holt Consultancy Ltd, UK, and is currently working as Director of Service Improvement and Patient Flow at Christchurch Hospital. His last post was as Executive Director of Modernisation and Service Improvement at a large National Health Service hospital trust on the south coast of England where he was also Clinical Director of Emergency Services. Drawing on wide experience from his clinical background, he currently works with hospitals and primary care organisations addressing patient flow and worked with the Department of Health’s (England) Winter Emergency Services Team (WEST) and as part of Intensive Support Teams of the DH Emergency Care Strategy Team to support hospitals and health systems in greatest need. He has also written, lectured and worked internationally on terrorism, addressing overcrowding in A&E, organizational leadership and culture change. He has published over 100 papers in a range of medical, nursing and paramedic journals and is the co-editor of an international best-selling book on emergency nursing, now in its eighth reprint. He is currently writing up a doctoral dissertation at Oxford University into the consultation skills of emergency nurse practitioners. Brian Dolan can be reached at Brian.Dolan@cdhb.govt.nz. |
|
Web Design, Photography & All Other Content © 2005-10 World Congress for Total Quality Management |
Hon Trevor Mallard
Rod Oram
John Swanwick
David Ledson
Brian Hartnett
Matthew Tice
Alan Skinner
Dr Noriaki Kano
Dr Ian Brooks
Bill Baker
David Parmenter
Dr. H. James Harrington
Greg Searson
Hubert Rampersad
Cyndi Crother-Laurin
Brian Dolan