Programme
Please click on the links below to access the latest Congress programme and obtain details on all presentations.
Provisional Congress Programme – PDF
Presentations by Theme - PDF
Presentations by Country – PDF
Registration to the Congress enables delegates to attend all presentations on the day(s) that they have booked for. Additional fees are required for attendance at the welcome reception, socials and evening meals, workshops and best practice tour.
Outline Programme
All the following can be booked at Registrations.
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Sunday 3rd December
– Congress – Welcome
- Registrations open from 4.00pm.
- Welcome reception / finger food from 5.30-7.00pm
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Monday 4th December
- Congress – Day 1 (9.30 – 6.10pm)
- Networking “Surprise” Function, 7.30pm
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Tuesday 5th December
– Congress – Day 2 (8.00 – 6.05pm)
- NZOQ Pre-dinner Social 6.30pm
- Official Congress Dinner and Awards 7.30pm
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Wednesday 6th December
– Congress – Day 3 (8.00 – 6.00pm)
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Thursday 7th December
– “Building Business Capability” Workshop (9.00 – 4.30pm)
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Friday 8th December
– “How to do Benchmarking Well” Workshop (9.00 – 4.30pm)
Remember discounts on registration fees are available for NZIM, NZBEF, NZOQ and www.bpir.com members. Why not explore the benefits of joining these organizations before registering for the Congress - click here.
Over 150 presentations will be given that address the following themes…
LEADERSHIP
T1. Leadership (vision, values, developing leaders, ethics, governance)
T2. Social and environmental responsibility (surpassing regulatory requirements/engaging with the local community)
STRATEGY
T3. Strategic planning and deployment
CUSTOMER AND MARKET FOCUS
T4. Understanding customers, building customer relationships, marketing
MEASUREMENT, ANALYSIS AND KNOWLEDGE MANAGEMENT
T5. Performance measurement (selecting measures, analysis, reporting, balanced scorecard, triple bottom-line)
T6. Benchmarking (performance and best practice benchmarking)
T7. Knowledge management and information technology
PROCESS MANAGEMENT
T8. Process management and improvement (six sigma, quality control, quality assurance, and quality management, safety)
T9. Innovation (in products/services and processes)
T10. Supplier relationships and partnerships
T11. Standards and certification (IS0 9000, IS0 14000 etc)
HUMAN RESOURCE FOCUS
T12. Education, training, development and learning
T13. Employee teams, empowerment, motivation, and satisfaction
DEVELOPING BUSINESS CAPABILITY
T14. Business excellence assessments, awards and models
T15. Developing management and organisational capability
HEALTH STREAM
T16. Papers addressing themes 1 to 15 which are focussed on the Health Sector.
Updates to the programme will be made on a regular basis and so return often for the latest information.
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