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Organiser's WelcomeThe Congress is being organised by the Centre for Organisational Excellence Research (COER); New Zealand Organisation for Quality (NZOQ); New Zealand Business Excellence Foundation (NZBEF); New Zealand Institute for Management (NZIM); SAI Global: and Kanji Culture (the founders of the World Congress for TQM). The Congress is supported by the The Business Capability Partnership. Welcome from the Chairman of the World CongressWelcome to the 11th World Congress for Total Quality Management, to be held in Wellington, New Zealand 4th, 5th and 6th December 2006. Academic researchers and practitioners from private and public sector organizations worldwide are invited to register their papers or reserve their seats online now. Prof. Gopal Kanji Welcome from the Chairman of the Host CommitteeThe host committee are extremely proud that the Congress is coming to New Zealand for the first time. It is timely especially as NZ recently began a major initiative to improve the performance of NZ organisations – the Business Capability Partnership. This is an initiative that aims to ensure that the best business improvement services are provided to NZ organisations. We are confident that through this Congress New Zealand’s organisations, business service providers, policy makers and academics will gain considerably from networking and learning from all our international speakers and delegates. And we are also sure that our international speakers and delegates will have a tremendous learning and sharing experience and importantly enjoy our kiwi hospitality and beautiful country. Along with the other committee members I look forward to meeting you all. Dr Robin Mann About the OrganisersThe organisations and their representatives on the Committee are shown below: Dr Robin Mann Director, Centre for Organisational Excellence Research r.s.mann@massey.ac.nz COER Michael Voss (representing NZOQ) NZOQ NZOQ is a non-profit, professional society dedicated to providing leadership in the adoption of the principles of quality management and best practice in New Zealand. Mike Watson NZBEF David Chapman NZIM Tom Godfrey SAI Global Kanji Quality CultureAbout Prof. Gopal Kanji Professor Kanji, who is the Director of Kanji Quality Culture Ltd., is also Emeritus Professor of applied statistics at Sheffield Hallam University. He is also the founder editor of the two international journals namely, Journal of Applied Statistics and that of Total Quality Management and Business Excellence. With a career spanning 38+ years in the field of statistics and quality, incorporating teaching, publishing journals and books, writing technical papers and presenting research findings around the world, Professor Kanji is an enthusiastic teacher, trainer, researcher and innovator. Having published more than 70 research papers and 15 books in Statistics and Total Quality Management, Professor Kanji is a very active fellow member of the American Society for Quality (ASQ) and a promoter of ASQ in the UK. He was appointed as Vice Chair of the International Chapter of the ASQ for Europe and the Middle East. In addition to presenting papers at other high profile international conferences he presents papers at the Annual ASQ Congress. He is a Fellow of the Institute of Statisticians and of the Royal Statistical Society, a Member of the International Statistical Institute and an Academician of the International Academy for Quality (IAQ). As a renowned teacher and consultant, his lectures have inspired audiences and individuals around the world and as Chairman of the EMPTQM group he has helped to develop a European Masters programme in Total quality management under the umbrella of EFQM. Professor Kanji has organised and chaired 7 World Congresses for Total quality Management, and has been appointed by the European Commission to act as a technical expert for the development of the European Customer Satisfaction Index. Through his company, Kanji Quality Culture Ltd., he has introduced a Business Excellence Model to measure stakeholders’ satisfaction within organisations. He has been appointed President of the European Society for Organisational Excellence (ESOE), Vice-President of the International Foundation for Customer Focus IFCF) and visiting professor at Leicester University. In 2002 the American Society for Quality (ASQ) awarded professor Kanji the prestigious Grant Medal for his contribution to Quality. Supporter of the CongressBusiness Capability Partnership About This World CongressThe role and importance of total quality management (TQM) / business excellence has exploded across all business landscapes in the last two decades, yet it remains a challenging goal for many organizations. The World Congress for Total Quality Management (WCTQM) has been held every year since 1996 for the last ten years in different parts of the world. It is the brain child of Professor Gopal Kanji, Professor Emeritus of Applied Statistics at the Sheffield Hallam University, Sheffield, England; who is also a founding editor of two famous international journals namely,the Journal of Applied Statistics and Total Quality Management and Business Excellence Journal. The Congress has been termed a premier event for professionals, managers and research scholars that are focussed on improving business performance. Previous congresses have been held on the campus of the Sheffield University, UK: at the Stockholm School of Economics, in St. Petersburg, Russia; in Verona, Italy, the place famous for the setting of Shakespeare’s romantic play, Romeo and Juliet with Universita degli Studi di Verona serving as the host; in the Pearl City of Gulf, Dubai: in Abu Dhabi, in United Arab Emirates; and last year in Winnipeg, Canada. |
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The Business Capability Partnership was launched in 2004 to improve understanding and support action in the private and public sectors to raise management capability. The Ministry is working with a steering group of key private sector suppliers of management and business capability services to better coordinate public and private sector services, raise quality and improve access. The funding is also being used to undertake research into New Zealand's current level of management capability and ways to improve the capability in New Zealand firms.