Conference Programme


Day 1 - Conference (16 March)

9.30

Registration

10.30

Welcome
Dr Robin Mann, Director, Centre for Organisational Excellence Research

10.45 Session 1 - National Competitiveness (Setting the Scene)
Chair - Pro-Vice Chancellor Keith White-Hunt, College of Business, Massey University

10.55

Ministerial address: Improving competitiveness
- Developing the infrastructure needed to support efficiency and growth
- Findings from NZ's business practices and performance survey
- Role of business excellence and benchmarking in the competitive mix
Hon Jim Anderton, Minister for Economic Development and Minister for Industry and Regional Development

11.25 Fast-tracking the Performance of a Business Sector
- Role of benchmarking and best practices in accelerating the growth of the ICT sector
- Overview of the ICT sector's programme for growth
Catherine Calarco, Executive Director, The HiGrowth Project
11.45 Perspectives on the Power of Benchmarking
- The importance of benchmarking – a global perspective
Dr Robert Camp, Principal, Chairman - Global Benchmarking Network and Principal - Best practice Institute(TM)

12.15

National Competitiveness Panel Discussion
Chair - Professor Keith White-Hunt, Panel - Jim Anderton, Catherine Calarco, Robert Camp, Robin Mann, Rod Oram (International Financial Journalist)
12.35 LUNCH
13.30 Session 2 - Benchmarking in Practice
Chair - Dr Nigel Grigg, Best Practice Research Coordinator, Centre for Organisational Excellence Research
13.40 Benchmarking: Practical Applications
- Approaches to benchmarking
- Examples of applied benchmarking
Dr Robert Camp, Chairman - Global Benchmarking Network and Principal - Best Practice Institute(TM)
14.10 Benchmarking - Golden Nuggets Session
- How benchmarking is organised within BT and how BT uses benchmarking to drive performance improvement
- Benchmarking ROI - realistic expectations
- Effective networking, and do's and don'ts + latest nuggets
Paul Cherrett, Benchmarking Manager, British Telecom.
14.55 Benchmarking and the Organisational Context
- Organisational maturity and benchmarking
- Transferring and adapting best practices
- Key learnings from international case studies
John Clements, Director, Organisational Solutions Limited
15.25 Benchmarking in Practice Panel Discussion
Chair - Nigel Grigg, Panel - Robert Camp, Paul Cherrett, John Clements
15.45 COFFEE
16.10 Session 3 - Learning from Business Excellence Award Winners
Chair Mike Watson, CEO, New Zealand Business Excellence Foundation
16.20 Australian Business Excellence Award Winner 2003 - Corrections Victoria
- The journey to excellence
- Use of benchmarking
- Examples of their best practices
Mike Vallance, General Manager - Organisational Development, Corrections Victoria
16.55 New Zealand Business Excellence Award Winner 2003 - Degussa Peroxide Ltd
- The journey to excellence
- Use of benchmarking
- Examples of their best practices
Bruce Graham, Degussa Peroxide Ltd
17.30 Business Excellence Panel Discussion
Chair - Mike Watson, Panel - Mike Vallance, Bruce Graham, Donna Payne (National Consulting Services Manager, Business Excellence Australia)
17.45 CLOSE
19.15 DINNER

Including an Evening Presentation on
"Don't compromise yourself, honey. You're all you've got" - Janis Joplin
by Rod Oram, International Financial Journalist
For long-term survival businesses need to be performing at or close to world-class standards. This is a necessity for all businesses, even those that are not exporting, as they need to be able to stave off international competition. Yet studies have shown that few organizations benchmark their processes in Australasia (only 2% in New Zealand) and only a handful of companies have ever achieved world-class status. Rod Oram makes the case for benchmarking and describes the national economic consequences for failing to do so.


Day 2 - Conference (17 March)


8.00

Coffee
8.30

Session 4 – Benchmarking Tools
Chair – Professor John Dalrymple, Director, Centre for Management Quality Reseach - RMIT

8.40 Helping the Kiwi to Fly - The New Zealand Benchmarking Club
- How the Club helps organizations towards world-class performance
- Types of benchmarking used
- Benefits of consortium style benchmarking
- Progress to date
Dr Robin Mann, Director, Centre for Organisational Excellence Research
9.05

Measuring and Benchmarking "Innovation"
- Managing Innovation
- A tool for benchmarking Innovation
Darryl Bubner, CEO, Wave Global

9.35

Energy and environmental benchmarking
- Energy and environmental benchmarking
- Using the Internet to facilitate benchmarking
- Simulation or modelling of the process to be benchmarked
- A practical example of such a tool - e-Bench
- Case studies - International and within New Zealand
Geoff Bennett, Director, Energy & Technical Services Ltd

9.55 The Benchmarking and Performance Improvement Resource (BPIR.com)
- Demonstration of a resource to assist your organization at each stage of the benchmarking process
- Learn how to integrate the use of the tool within your everyday work
Steve Welch, Director – BPIR.com, Centre for Organisational Excellence Research
10.15

The launch of the Benchmark Index
- What it is and how can it help your organization
Robin Mann, Director, Centre for Organisational Excellence Research

10.25 Benchmarking Tools Panel Discussion
Chair - Professor John Dalrymple, Panel - Darryl Bubner, Robin Mann, Geoff Bennet, Steve Welch
10.45

TEA

11.15 Session 5 - Best Practices in Leadership, Strategy and Performance Measurement
Chair - Dr Robert Camp, Chairman - Global Benchmarking Network and Principal - Best practice Institute(TM)
11.20 Best Practices in Leadership
- Findings from international research and a New Zealand Benchmarking Club study of leadership best practices
Erica Holtsbaum, Leadership Researcher and Consultant
11.45

Best Practices in Strategic Management
- Findings from international research and a New Zealand Benchmarking Club study of strategic deployment best practices
- Strategic management practices for business excellence
Max Saunders, PhD Researcher, Centre for Organisational Excellence Research and Mike Watson, CEO, New Zealand Business Excellence Foundation

12.10 Best Practices in Performance Measurement
- Best practices in performance measurement
Mark Huston, Senior Account Manager, COGNOS, and Mike Graham, Manager - Professional Services, COGNOS
12.35

Best Practices in Leadership, Strategy and Performance Measurement Panel Discussion
Chair - Dr Robert Camp, Panel - Erica Holtsbaum, Max Saunders, Mike Watson, Mark Huston and Mike Graham

12.50 LUNCH
13.35 Session 6 - Best Practices in Human Resources
Chair - Martin Searle, General Manager, Standards Australia International Global Professional Services
13.55 Best Practices in Managing Human Resources
- Examples of Best Practice from in-depth cases studies world-wide
Peter Howes, CEO, HRM Consulting
14.25

Best Practice Case Study - Self-Motivated Teams
- A benchmarking project in action at British Telecom
- Best practices in field force empowerment
Paul Cherrett, Benchmarking Manager, British Telecom

14.55 Award winner - Best Places to Work 2003
- Learn from the best practices of an award winner
Presentation from 1 of the 10 best places to work in NZ 2003
15.20 Best Practices in Human Resources and Performance Measurement Panel Discussion
Chair - Martin Searle, Panel - Peter Howes, Paul Cherrett, Award Winner, Nicki Campbell Allen (NZ Benchmarking Study Facilitator for Recognition and Rewards, COER)
15.35 COFFEE
16.00 Session 7 - Best Practices in Customer Focus
Chair - Bronwen Bartley, NZ Benchmarking Club Facilitator - Customer Focus, Centre for Organisational Excellence Research
16.10

Best Practices in Customer Focus
- How to become Customer Driven
- Creating Customer Value
- Developing Customer Relationships
Ian Brooks, Author and Consultant

17.05 Assessing whether your Customer comes 1st
- Creating a great customer experience from order taking to payment
- Getting the right people doing the right things
- Managing results to drive improvement
- Providing effective leadership
- Entering the customer's world.
Peter Rose, CEO, Customer 1st Ltd
17.20

Best Practices in Customer Focus Panel Discussion
Chair - Bronwen Bartley, Panel - Ian Brooks, Peter Rose, Tracy Evans (Programme Manager, Customer 1st)

17.30 CLOSE

TBC = To be Confirmed

 


Days 3/4 - Workshop (18/19 March)

Workshop Speaker – Dr Robert Camp
With support from Paul Cherret, Benchmarking Manager, BT

BENCHMARKING FOR SUPERIOR PERFORMANCE

DAY 1

INTRODUCTION
- Objectives
- Global Perspective
- CEO Video

BACKGROUND
- Benchmarking Defined: Formal, Operational
- Four types of Benchmarking, Examples
- Benchmarking Strategy, Link to Business Excellence
- Recent Case History Successes

BENCHMARKING PROCESS
- Overview of Five-Phase, Ten-Step Process
- Case Study Exercise

WHAT TO BENCHMARK (Step 1)
- Guidelines and Approach
- Understand and Document the Work - Process
- Case Study Exercise

WHOM TO BENCHMARK (Step 2)
- Guidelines and Approach
- Best Competitors or Functional Leaders
- Case Study Exercise

       

DAY 2

INFORMATION RESOURCES (Step 3)
- Navigating the Information Resource Maze
- Information Sources (What are they?)
- Information Searches (How are they conducted?)
- Case Study Exercise

CONDUCTING A BENCHMARKING INVESTIGATION
- Conducting a Site Visit
- Preparation, Conduct and Debrief
- Best Practice Management in the Digital, Networked Environment

LEADING AND MANAGING A BENCHMARKING PROGRAM
- Establishing a Benchmarking Program
- Supporting a Benchmarking Program
- Sustaining a Benchmarking Program

SUMMARY AND EVALUATION
- Quiz: Benchmarking Myths

REFERENCE MATERIAL
- Compendium of Information and Media
- Key Pitfalls
- Inspection Check List

CASE STUDY
- Supply Chain Management




Programme
Day 1 - Conference (16 March)
Day 2 - Conference (17 March)
Days 3/4 - Workshop
        (18/19 March)
  Sponsors  
   

Cognos
Telarc
NZ Institute of Management
Quality Society of Australia
Australian Organisation for
Quality

Smart Manukau
Unlimited Magazine
BPIR.com
NZOQ
IPENZ
HRINZ
Farmers Mutual
John Robertson & Associates
Industry Training Federation
EMA Northern
New Zealand Quality College
Pact
Enterprise North Shore