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About NZBC


About NZBC

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Overview

The New Zealand Benchmarking Club has been established in order to assist like-minded organisations towards an ambitious, yet achievable, objective of "world-class performance by members". The New Zealand Benchmarking Club was formed in May 2000 through a partnership between Massey University and the New Zealand Business Excellence Foundation, and is managed by the Centre for Organisational Excellence Research at Massey University. The Club currently consists of 18 New Zealand organisations that are totally committed to becoming world-class performers. Although the member organisations differ in size, age, ownership/governance, and industry sector, they successfully work together to acquire, share and apply knowledge of best practices. This diversity is a unique strength of the Club, as it provides members with invaluable opportunities to learn from the knowledge, experiences, and perspectives that the other members bring. Truly innovative and creative thinking in business operations often result from such a distinctive and stimulating environment.

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Vision

bullet point World-class performance by members and widespread adoption of excellent practices within New Zealand

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Mission

bullet point To continuously improve the performance of members through benchmarking and the application of internationally recognised Business Excellence criteria
bullet point To utilise the knowledge gained from the Club to promote and foster business excellence practices within New Zealand to improve our international competitiveness

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Goals

bullet point Sustained improvement resulting in world-class performance levels for all Club members
bullet point Commitment from all members to the Club’s values and strategic direction
bullet point Effective transfer of knowledge within the Club to build members’ performance
bullet point Effective operational processes that fully satisfy the needs of members
bullet point Promotion and fostering of business excellence practices within New Zealand and the development of both a national and international profile

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Values

bullet point  Commitment (meet deadlines, prepare for Club meetings, follow Club responsibilities and abide by the Benchmarking Code of Conduct)
bullet point Trust (honesty, integrity, willingness to share, respect confidentiality)
bullet point Learning Together (actively participate, listen to others, equality of members’ voice)

Members

Currently, there are 18 members of the Club.

The members organisations vary in size, age, ownership / governance, industry sector, business focus, strategic direction etc. This diversity is a unique strength of the Club, as it provides members with invaluable opportunities to learn from the knowledge, experiences, perspectives that the other members bring. Truly innovative and creative thinking in business operations and improvement often results from such a distinctive and stimulating environment.

Members pay an annual membership fee that is used to fund administrative and technical support provided by COER.

Protocols

The Club has adopted the following two protocols, without amendment or substitution:
bullet point The Criteria for Performance Excellence (CPE), otherwise known as the Baldrige Framework, for the assessment of current performance of member organisations
bullet point The Global Benchmarking Network code of conduct

Contact

If your organisation is interested in joining the NZ Benchmarking Club click here 
Alternatively, please contact:
Dr Robin Mann
E-mail: R.S.Mann@Massey.ac.nz

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