The Club’s core process is designed
to provide accurate and relevant information to members to
enable them to undertake targeted and integrated improvement
action. This progress, which is cyclical, comprises a self-assessment
followed by benchmarking studies.
All Club members complete the Benchmarking and Performance
Excellence Self-Assessment (BPES) each September/October.
The members responses are forwarded to COER who calculates
individual members scores and conducts analysis on the collective
data. Feedback reports are provided to members in mid-November,
and members share their knowledge at the Results Sharing Meeting
at the end of November.
Members receive training from COER in completing
the BPES, and have the further option of purchasing COER
facilitation of their self-assessment.
Benchmarking studies, which take around 9 to 12
months each, are undertaken in each of the CPE enabling categories
(ie. Leadership, Strategic Planning etc.) To spread the workload,
the Club only starts three studies per year. Club members
decide on the specific study topic at Core Meetings, which
are designed to identify the one topic which has the greatest
potential for advancement for all Club members.
assist members achieve sustainable best practice leadership
determine best practice in deploying strategies
determine how best practice companies work towards a customer
Analysis & Knowledge Management
determine how best practice organisations decide which
performance measures to use
identify best practice in recognising & rewarding
identify how best practice organisations create and sustain
an environment in which projects can best fulfil their