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COER / NZBC Publications

Please visit individual researchers’ pages to see full listing. Below are just a few of our publications that are of general interest.

Centre for Organisational Excellence Research (COER News)

Mann, R.S. (2003). COER News, February 2003, Issue 3. Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ. (PDF Version)

Mann, R.S. (2002). COER News, July 2002, Issue 2. Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ. (PDF Version)

Mann, R.S. (2002). COER News, January 2002, Issue 1. Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ. (PDF Version)

Leadership
New Zealand Benchmarking Club (2003). Developing Leadership Capability - Best Practice Report, Issue 2 of Best Practice Series, March 2003, Palmerston North: COER Publication (Massey University) - ISBN 0-9582424-1-0: COST $NZ750.00, Free NZ Bench Club members (For information about obtaining a copy of this document email: R.S.Mann@Massey.ac.nz)

Strategic Planning
New Zealand Benchmarking Club, (2003). Best Practice Report (forthcoming)

bullet pointCustomer and Market Focus
New Zealand Benchmarking Club, (2002). Customer Focused Culture – Best Practice Report, Issue 1 of Best Practice Series, November 2002, Palmerston North: COER Publication (Massey University). ISBN 0-9582424-0-2: COST $NZ750, Free to NZ Bench Club members. (For information about obtaining a copy of this document email: R.S.Mann@Massey.ac.nz)

bullet pointInformation and Analysis
Mann, R.S. Pellegrino, J.M. and Welch S. J. (2002). Survey Findings on the Use of Performance Measurement Systems in New Zealand, April 2002, Palmerston North: COER Publication (Massey University. - COST $NZ50.00, Free to NZ Bench Club members. (For information about obtaining a copy of this document email: R.S.Mann@Massey.ac.nz)

bullet pointHuman Resource Focus

bullet pointProcess Management
New Zealand Benchmarking Club (2003). Project Management Best Practice Survey Feedback Report, February 2003, Palmerston North: COER Publication (Massey University). COST $NZ50.00, Free to NZ Bench Club members. (For information about obtaining a copy of this document email: R.S.Mann@Massey.ac.nz)

bullet pointOther
Bartley, B.S, Mann, R. S. and Pellegrino, J. M. (2002). What’s Hot and What’s Not – Reporting the Results of a Survey of Performance Improvement Techniques, July 2002, Palmerston North: COER Publication (Massey University). (For information about obtaining a copy of this document email: R.S.Mann@Massey.ac.nz)

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