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About COER


COER Members

Below is a list of people at COER. For more information on individual members, click on their name.

Dr Robin Mann

Title: Director, COER

Nicky Campbell-Allen

Title: Lecturer in Quality Management / MPhil Researcher

Virgil Troy

Title: PhD Researcher - Customer Relationship Management

Nihal P. Jayamaha

COER position: PhD Researcher – Validity of Business Excellence Models

Ahmed Abbas

Title: Researcher – National Strategy for Promoting Benchmarking

Mahmood Abdullah

Title: PhD Researcher - Business Excellence Strategies for the Public Sector

Jürgen P. Wagner

Title: PhD Researcher – Quality Management Systems

Musli bin Mohammad

Title: PhD Researcher – Model for implementing multiple initiatives towards organisational excellence

COER Associates/Consultants
Mohamed Buheji

Position: Managing Director - ITQAN Management Consultancy
Mohamed's company ITQAN works in partnership with COER on consultancy projects in the Middle East.

Terry Pilcher

Position: Director of BCS Management Services
Terry provides support for the BPIR in Europe

Michael E. Voss

Position: Director of Pyxis Consulting
Michael assists with COER's consultancy projects worldwide.

Stephen Welch

Position: Managing Director - Ltd
Stephen leads the BPIR, a best practice resource

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